Customer Support (CS) Training for Dealers in Asia/Oceania
14 trainees were invited from group companies in 6 nations of Asia and Oceania (Thailand, Malaysia, Indonesia, Singapore, New Zealand, and Australia) to participate in the 4th Customer Support Management Training Session held over 6 days from November 7th to November 12th. Due to the close relationship and long history between each company and Hitachi Construction Machinery, this training was geared toward those already on their career path aiming for the future in services and components. In addition to describing the basic customer support operations required by Hitachi Construction Machinery, there were also lectures that included topics such as areas that customer satisfaction can be furthered, and ways to support ultra-large hydraulic excavators and dump trucks that are used around the world for mining as well as the marketing of products.
Although CSR activities are undertaken independently at each company to which the students are affiliated, this training session first advocated each of the students to take action recognizing the approaches and specific activities for CSR at Hitachi Construction Machinery that were introduced. The trainees from resource-rich countries, especially Indonesia and Australia, re-acknowledged their responsibility related to machines for mining resources, such as coal that is valued worldwide.
Furthermore, the trainees observed Tsuchiura and Hitachinaka-Rinko factories to confirm how our highly trusted products are manufactured, in addition to visiting the Japan Division Tokyo Support Center to experience the applications and support of machines in the mature Japanese market.
This training session cultivated a sense of solidarity based on the Kenkijin spirit through the tightly knit group of trainees that have different languages, customs, and so forth.
Group case study
Group study presentations
In front of the Kasumigaura Institute
Observing Hitachinaka-Rinko Works