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Job Reports
EX3500/1800 - Over 91% Availability after 88,765 Operating Hours
The PT Kaltim Prima Coal mine site (KPC) is located 120 kilometers north of Samarinda in Kalimantan, Indonesia. KPC is one of the lowest cost coal mining operations and one of the largest shovel and truck operations in the world. It produces 18 M tons of coal per-year and moves 136,000,000 BCM of overburden.
Availability around 90,000 Operating Hours

Hitachi currently has 10 EX3500 and four EX1800 large-scale excavators working on site. It is the world's biggest fleet of Hitachi large-scale excavators. The first EX3500 was delivered in December 1990, and up to now, a total of 12 EX3500 excavators and 6 EX1800 excavators have been delivered.
What is outstanding about this operation is the availability of these excavators after so many hours on the job. The first EX3500 passed 88,209 operating hours in December, 2003. The average availability of the EX3500 is 91.42%, for an average of 71,084 operating hours, and for the EX1800, 92.42% for 89,828 operating hours.
| Operting Hours & Avialibity by Equipment | ||||
|---|---|---|---|---|
| Model | Attachment | Operating Hour | Availability to Date (%) | FMC Hour |
| EX3500: | ||||
| EX3500-1 | Loader | 88 765 | 91.40% | 96 000 |
| EX3500-2 | Loader | 78 438 | 92.41% | 96 000 |
| EX3500-2 | Backhoe | 84 248 | 91.50% | 96 000 |
| EX3500-2 | Loader | 77 757 | 91.57% | 96 000 |
| EX3500-2 | Backhoe | 76 199 | 90.37% | 96 000 |
| EX3500-2 | Backhoe | 74 479 | 93.49% | 96 000 |
| EX3500-2 | Loader | 71 286 | 89.66% | 96 000 |
| EX3500-3 | Loader | 52 319 | 87.89% | 96 000 |
| EX3500-3 | Loader | 54 915 | 92.81% | 96 000 |
| EX3500-3 | Loader | 52 429 | 93.15% | 96 000 |
| EX1800: | ||||
| EX1800-2 | Backhoe | 89 828 | 92.17% | 96 000 |
| EX1800-2 | Backhoe | 88 854 | 94.07% | 96 000 |
| EX1800-2 | Backhoe | 84 975 | 92.61% | 96 000 |
| EX1800-2 | Backhoe | 81 479 | 90.83% | 96 000 |
| Operting Hours & Avialibity by Model | |||||
|---|---|---|---|---|---|
| Model | Total Equipment | Min. Hour | Max. Hour | Average Hour | Average Availability |
| EX3500 | 10 | 52 319 | 88 765 | 71 084 | 91.42% |
| EX1800 | 4 | 81 479 | 89 828 | 86 284 | 92.42% |
FMC - Full Maintenance Contract
A key factor for this high availability is support from PT. Hexindo Adiperkasa, the Hitachi dealer in Indonesia and from Hitachi Japan. The site is remote and access from the outside is difficult. To keep all machines in good condition, KPC chose a full maintenance contract (FMC) with Hexindo and Hitachi. Since the first EX3500 was delivered, Hexindo and Hitachi have been maintaining service facilities on the site. Now there are 180 staff members working for 24 hours, seven days a week. The contract was originally agreed upon for a five year period. Then it was extended repeatedly up to the present since KPC has been very happy with the high reliability and availability of their excavators, which is the key factor for successful and profitable operation of this site. The current contract is now up to 96,000 hours.
Customer Profile
- Company Name:
- PT Kaltim Prima Coal
- Location:
- East Kalimantan, Indonesia
- Industry:
- Mining
- Production:
- Coal 18 M ton
- Stripping Ratio:
- 6:1 to 8:1
- Hitachi Dealer:
- PT. Hexindo Adiperkasa
Related Information
- Brochure Download: Large Excavators/Loading ShovelsYou can download brochures and spec sheets of loading shovels.
Note: EX3500 and EX1800 are not currently available. For needs similar to those described on this report, please look at EX3600-5 and 1900-5.