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3rd HCME MEC Service Managers Meeting - Customer Satisfaction - Our Common Goal
On October 12-13, 2009, Hitachi Construction Machinery (Europe) N.V., Middle East Center hosted the 3rd HCME MEC Service Managers Meeting. “Customer Satisfaction" was the focus for the two-day seminar.
Dealer service managers from Kanoo Machinery/UAE, Omar K. Alesayi and Company Ltd/Saudi Arabia, Al Fairuz Trading and Contracting Company/Oman, Obaikan Equipment and Services WLL/Qatar, Yusuf Bin Ahmed Kanoo/Bahrain, El-Hussaini Motors Agencies/Yemen, and Touranto Company/Iran participated in the successful 3rd HCME MEC Service Managers Meeting. Special guests in attendance were HCM Technical Support Department Representative, Mr. Hiroshi Sazanami, and Mr. Mark Luijten, HCME Manager of Product Support International Division.
MEC General Manager, Mr. Mutsumi Kitai welcomed all and elaborated on MEC activities which included reduction of new machinery stock levels by half and the expansion of MEC territories from eleven countries to seventeen. Mr. Kitai also took this opportunity to introduce newly appointed MEC Sales Manager, Mr. Toshitaka Uchida.
MEC Product Support Manager, Mr. Hideki Shimada led discussion on the MEC Action Plan pertaining to technical support, training, spare parts, and warranties. “Providing technical support oriented, proactive and profitable activities to keep our customers happy," headed the agenda. Service managers later shared company profiles and participated in an open forum.
The attendees’ positive response to the 3rd HCME MEC Service Managers Meeting was evident in their active participation and sharing of ideas. Mr. Hiroshi Sazanami gave the final address summarizing; “Customer satisfaction is the primary objective of the Product Support Division for all dealerships. We must meet and exceed customer expectations always."
