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Meet Hitachi Dealers
— The Hitachi Brand of excellence for product reliability and customer service was the golden thread that connected the conference attendees. —
On July 6th, 16th and 17th HCME Middle East Center (MEC) invited service managers from UAE, Qatar, Bahrain, KSA, Oman, Kuwait, Iran, Sudan, Syria, Yemen, and Ethiopia for the 2nd MEC Service Managers Meeting.
With the cooperation of Mr. Tanaka Naoyuki, Technical Support General Manager from HCM, and Mr. Hayo Andreae from HCME Product Support, eleven Middle East dealers had the invaluable opportunity to gather at MEC for the second time to share and strengthen their valued relationships.
The Hitachi Brand of excellence for product reliability and customer service was the golden thread that connected the conference attendees. This international, groundbreaking forum made it possible for these dealers from different countries to share their stories and personal experiences for all to learn from. The Hitachi proven success strategies of valuing “face to face” communications, and always putting the customer first was constantly in the forefront of discussion.
MEC General manager, Mr. Mutsumi Kitai has expressed in previous interviews that he is dedicated to maintain and develop dealer relations. “Two-way communication is considered the top measure to resolve or find any solution.” Streamlining communications between the manufacturer, the dealer, and the customer will undoubted always lead to a win/win situation.
— Hitachi Middle East dealers will be there 100% of the way achieving global aspirations and unimaginable heights of success. —
This conference of Middle East dealers provided an excellent platform to find solutions for the best possible way to serve the customer. These leaders possess the social and technical knowledge to tackle any service complication that may arise. With work ethics based on integrity and honesty, the dealers are committed to move forward together in this vastly growing market. They will continue to learn from and teach one another through their unique and varied experiences. The customer’s satisfaction with the Hitachi product and after sales support will always be the utmost priority.
In addition to the many customer service areas discussed, Mr. Hayo Andreae held a captive audience for his detailed, informative presentation. This gathering gave Mr. Andreae and the MEC Product Support staff an excellent opportunity to explain in depth and answer any questions regarding the importance of the MEC Product Support Action Plan, the Reconfirmation of the Warranty Claim Rule, and the Retroactive Measures for Fiscal Year 2008. (See notes next page)
The combined experience and knowledge at this conference led to new ideas for the best way to problem solve, share information, and support one another during this time of quantum leap growth for the construction industry. The Middle East is on the rise and Hitachi Middle East dealers will be there 100% of the way achieving global aspirations and unimaginable heights of success.
