Hitachi Construction Machinery Global

Over the years, we have gained experience in one of the most
competitive service markets in the world - Japan.
Using our know-how in dealing directly with customers, we have
created a worldwide support system that is highly capable.

HITACHI only offers genuine high quality parts. We guarantee that these parts have high performance and long life. We manage around 1 000 000 types of parts all around the world. They are designed and built to be the best match for your HITACHI equipment. HITACHI has a global parts distribution network that makes sure you get what you need as quickly as possible. We have more than 150 dealers worldwide who provide the closest support for your needs. In most cases, your dealer will have the replacement part that you require. If a dealer does not have a certain part, he can order it from four fully stocked parts depots located across the world. These distribution centers are all connected by an on-line system that gives them access to shared information on stocks, such as the number and type of available parts. The depots, which in turn are stocked by a parts center in Japan, minimize delivery time and enable you to get your parts as efficiently and quickly as possible.

Our goal is to "keep customer equipment at a maximum performance level". To fulfil this goal, we have set more than 150 dealers all over the world. They have highly trained technicians, and provide a number of support programs.
HITACHI provides a unique extended warranty program called HITACHI Extended Life Program, or HELP.
To minimize downtime during troubleshooting, we developed a PDA based diagnostic system called "Dr.ZX".
To keep our customers' equipment in top running shape, good service is indispensable. We believe personnel training is the key to providing the best service.
If you would like more information regarding parts and/or service, please ask your nearest HITACHI dealer. Not all programs and/or services are available in every market or region.