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Holding the Service Mechanic Competition 2009
We held the Service Mechanic Competition 2009 at the Technical Training Center for 2 days on June 10 and 11. This is the 8th competition this year and we changed the name of competition from the Service Skills Contest as part of globalization of our business.
Competitors and persons involved
In this competition we give the best competitor the title of MVS(Most Valuable Service) by judging the ability of competitors from the standpoint of repair skills, handling ability at site, and reporting ability through 3 contests of paper test, skill test and report test.
Five competitors selected as the representative of each region took part in the competition, and we conducted the paper test on 10th, and the skill test on 11th. The competitors performed the trouble shooting struggling with the hydraulic excavator ZX200-3 which was set not to start the engine. Unfortunately it was raining on the day, but competitors proceeded the process in an appropriate manner considering safety.
Competition site
Skill test
In the report test later, we evaluated the competitors if they could report what happened at the site to their boss in an appropriate and simple manner. The competitors passed on the information steadily according to the reporting process, getting to the point.
Report test
They demonstrated their constant efforts including their daily efforts, attitude and attempts by competing service knowledge and skill in a high level through the competition. Although their abilities were evenly matched, we selected Mr. Shao Yang, a China representative, the MVS of the year as a result of strict examination.
Giving plaque of the MVS to Mr. Shao Yang
We will continue to hold the competition in which representatives of each region compete their daily service skill, knowledge and report ability, and improve customer satisfaction by improving service skills and motivation.
The impressions of competitors
The impression of Mr. Yuta Sakamoto
It is a good experience for me to take part in the competition. I hope service engineer in Hokkaido will become the representative of east Japan next year again.
Mr. Sakamoto
The impression of Mr. Yoshitsugu Yamashita
I could take part in the competition under the support of my colleague, and realized that I could not do anything by myself.
Mr. Yamashita
The impression of Mr. Nobuaki Masumi
I was relieved to finish the competition. I think I will encounter many kinds of troubles, and make an effort to address them.
Mr. Masumi
The impression of Mr. Roger Urquhart
This is the first time I've come to Japan. It is very honorable for me to take part in the competition. I had a good experience learning many cultures. I thanked everyone who supported me.
Mr. Urquhart
The impression of Mr. Shao Yang
I feel grateful to have a chance to come to Japan for the first time. I'm sure our sales company will get a profit by supplying customers with good service through our team work and efforts instead of an individual effort. I was happy with experiencing the process of the competition.
Mr. Yang(MVS)
