Customer satisfaction

Various systems to respond to customers' demands

Customers' demands gathered during sales and services and through websites are shared throughout our group by using a sales progress management system (Project Plus), a Kenki Information Sharing System (KISS), and an inquiry management system. We also share operation information of products obtained from Global e-Service. This information is used for customer service and solutions offered by our group as a whole.

We will develop a system to facilitate the use of the enormous amount of information gained every day from all over the world by visualization, to use the information promptly and appropriately for development, design, production, quality assurance, sales and services. We are aiming to use the system to satisfy customers further by speeding up improvement in products and services and new product development.

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Activity information

Released on January 29, 2010 in Japanese site

February 25, 2010: ZW Mini wins "Commissioner of the Patent Office Encouragement Award" and "Commendation Award"
February 25, 2010: Hitoshi Takahashi acquires the qualification of CVS of the Society of American Value Engineers

Released on Auguest 27, 2009 in Japanese site

September 30, 2009: Winning "The Japan Power Award" of "The Machine Industry Design Award

Released on July 21 and June 30, 2009 in Japanese site

August 31, 2009: Holding the FY 2009 workshop for production streamlining
August 31, 2009: Holding the Service Mechanic Competition 2009
August 31, 2009: Displaying to New Environmental Exhibition 2009

Released on June 5 and June 2, 2009 in Japanese site

August 5, 2009: Introducing sales management systems to the markets outside Japan
August 5, 2009: Revisions of regulations to prevent technical information outflow
August 5, 2009: Revising the program to develop new service staff in Japan
August 5, 2009: VEC for models complying with Tier 4 exhaust emission regulations

Released on May 21, 2009 in Japanese site

July 13, 2009: Raising awareness of and embedding VEC

Released on March 30, 2009 in Japanese site

April 24, 2009: Exhibition and demonstration of snowplows in collaboration with TCM
April 24, 2009: Russian business people visit the head office

Released in FY 2008 in Japanese site

March 31, 2009: Exhibition and demonstration of snowplows in collaboration with TCM
March 31, 2009: Two service engineers pass highest-qualification test in the skills buildup program at Cable Price (NZ)
March 31, 2009: Displaying at the Exhibition and Demonstration of Machinery for Forests, Forestry and Environment
March 31, 2009: MINExpo International 2008 and investor relations meeting
March 31, 2009: 7th service skill contest
March 31, 2009: 1st Oceania & Asia service skill contest in Singapore