The current page isHome > in Our Company > in Corporate Social Responsibility (CSR) > in Customer satisfaction > Page.
Customer satisfaction
Various systems to respond to customers' demands
Customers' demands gathered during sales and services and through websites are shared throughout our group by using a sales progress management system (Project Plus), a Kenki Information Sharing System (KISS), and an inquiry management system. We also share operation information of products obtained from Global e-Service. This information is used for customer service and solutions offered by our group as a whole.
We will develop a system to facilitate the use of the enormous amount of information gained every day from all over the world by visualization, to use the information promptly and appropriately for development, design, production, quality assurance, sales and services. We are aiming to use the system to satisfy customers further by speeding up improvement in products and services and new product development.
Activity information
Released on Auguest 27, 2009 in Japanese site
- September 30, 2009
- Winning "The Japan Power Award" of "The Machine Industry Design Award
Released on July 21 and June 30, 2009 in Japanese site
- August 31, 2009
- Holding the FY 2009 workshop for production streamlining
- August 31, 2009
- Holding the Service Mechanic Competition 2009
- August 31, 2009
- Displaying to New Environmental Exhibition 2009
Released on June 5 and June 2, 2009 in Japanese site
- August 5, 2009
- Introducing sales management systems to the markets outside Japan
- August 5, 2009
- Revisions of regulations to prevent technical information outflow
- August 5, 2009
- Revising the program to develop new service staff in Japan
- August 5, 2009
- VEC for models complying with Tier 4 exhaust emission regulations
Released on May 21, 2009 in Japanese site
- July 13, 2009
- Raising awareness of and embedding VEC
Released on March 30, 2009 in Japanese site
- April 24, 2009
- Exhibition and demonstration of snowplows in collaboration with TCM
- April 24, 2009
- Russian business people visit the head office
Released in FY 2008 in Japanese site
- March 31, 2009
- Exhibition and demonstration of snowplows in collaboration with TCM
- March 31, 2009
- Two service engineers pass highest-qualification test in the skills buildup program at Cable Price (NZ)
- March 31, 2009
- Displaying at the Exhibition and Demonstration of Machinery for Forests, Forestry and Environment
- March 31, 2009
- MINExpo International 2008 and investor relations meeting
- March 31, 2009
- 7th service skill contest
- March 31, 2009
- 1st Oceania & Asia service skill contest in Singapore
