Hitachi Construction Machinery Asia & Pacific

Over the years, we have gained experience in one of the most
competitive service markets in the world - Japan.
Using our know-how in dealing directly with customers, we have
created a worldwide support system that is highly capable.

HITACHI only offers genuine high
quality parts. We guarantee that these
parts have high performance and long
life. We manage around 1 000 000 types
of parts all around the world. They are
designed and built to be the best match
for your HITACHI equipment. HITACHI
has a global parts distribution network
that makes sure you get what you need
as quickly as possible. We have more
than 150 dealers worldwide who provide
the closest support for your needs. In
most cases, your dealer will have the
replacement part that you require. If a
dealer does not have a certain part, he
can order it from four fully stocked parts
depots located across the world. These
distribution centers are all connected by
a on-line system that gives them access
to shared information on stocks, such
as the number and type of available
parts. The depots, which in turn are
stocked by a parts center in
Japan, minimize delivery time and
enable you to get your parts as
efficiently and quickly as possible.

Our goal is to "keep customer
equipment at a maximum performance
level". To fulfil this goal, we have
set more than 150 dealers all over
the world. They have highly trained
technicians, and provide a number of
support programs.
HITACHI provides a unique extended
warranty program called HITACHI
Extended Life Program, or HELP.
To minimize downtime during
troubleshooting, we developed a PDA
based diagnostic system called "Dr.ZX".
To keep our customers' equipment
in top running shape, good service is
indispensable. We believe personnel
training is the key to providing the best
service.
If you would like more information
regarding parts and/or service, please
ask your nearest HITACHI dealer. Not all
programs and/or services are
available in every market or region.